waster Posted May 3, 2005 Report Share Posted May 3, 2005 HiI have recently purchased a NW-E407 net walkman. when I first installed sonicstage 3.0 and ran it my PC crashed and restarted. I contacted Sony UK who suggested that I update the software to ver 3.1 which I did, unfortunately this didn't solve the problem and now everytime start Sonicstage my system restarts.I have contacted Sony UK since only to be told that it must be my system configuration and a hardware clash. I have since reformatted the hard drive 3 times, tried 2 different sound cards all with the same result. I have even tried installing the software on a fresh window install with nothing else installed, still it crashes. I purchased the E407 because I already have a netmd and hope to use the cd's I've already recorded (ATRAC3) on my new player. As far as sony are concerned I've now got to replace my entire system just to get sonicstage to run.I cannot take the player back because the shop tested it and as far as there concerned it isn't faultyHope some can help System SpecGigabyte GA-7VA MBAMD Sempron 2600CPU764 MB DDR400 RamSamsung 80 Gb Hard DriveHercules Fortissimo Sound CardPhilips 625 DVD WriterLite-on DVD WriterNvidia Geforse 4 Graphics Quote Link to comment Share on other sites More sharing options...
Ishiyoshi Posted May 3, 2005 Report Share Posted May 3, 2005 Could you also provide information regarding the Operating system, version of DirectX and Video Card drivers currently employed by your system? For your information, SonicStage is known to have conflicts with later version of NVIDIA drivers. For example, the NVIDIA v.66.93 driver is known to crash SonicStage; thus, you may need to downgrade it to previous versions like v.61.77. Quote Link to comment Share on other sites More sharing options...
waster Posted May 3, 2005 Author Report Share Posted May 3, 2005 HiMy operating system is Windows XP Pro with SP1Video Driver ver 71.89Soundcard driver ver 6.09Direct X ver 9.0cHope this helps Quote Link to comment Share on other sites More sharing options...
Ishiyoshi Posted May 3, 2005 Report Share Posted May 3, 2005 HiMy operating system is Windows XP Pro with SP1Video Driver ver 71.89Soundcard driver ver 6.09Direct X ver 9.0cHope this helps←First, you will need to upgrade your WinXP Pro to SP2. If the problem still persists, then you will need to downgrade your NVIDIA Video Driver to a prior version. As I have indicated in the preceding post, newer NVIDIA drivers are known to crash SonicStage; thus, you may need to downgrade it to previous versions like v.61.77. Quote Link to comment Share on other sites More sharing options...
waster Posted May 3, 2005 Author Report Share Posted May 3, 2005 (edited) HiI installed SP2 after it first came out and it caused all kinds of problems with other software I was running so I'm reluctant to install it again. I an currently downloading Ver 56.55 Nvidia drivers and will try those firstThanks Edited May 4, 2005 by waster Quote Link to comment Share on other sites More sharing options...
waster Posted May 4, 2005 Author Report Share Posted May 4, 2005 I installed Nvidia driver 56.55 reinstalled sonicstage 3 and still it crashes.Sony have said that the problem is with my system, but I'm not so sure as every other type of software runs with no problem including Musicmatch and iTunes so I guess that Sonys software must be poor. I will try the full install of version 3.1 but I don't hold out much hope. So it look like my NW-E407 will have to sit in the draw gathering dust, not that Sony are bothered as they've had my £130. Quote Link to comment Share on other sites More sharing options...
atrain Posted May 4, 2005 Report Share Posted May 4, 2005 what's the porblem with SP2? there was a load of press about problems with sp2 but i've not had any.sp2 is required for ss to work... Quote Link to comment Share on other sites More sharing options...
waster Posted May 4, 2005 Author Report Share Posted May 4, 2005 I had problems running Sony Vegas & Photoshop.Also Sony said when I contacted them that there were known problems with Sonicstage and SP2 and they advised me not to install it Quote Link to comment Share on other sites More sharing options...
atrain Posted May 4, 2005 Report Share Posted May 4, 2005 just out of inerest have you read the faqs we've set up here? sp2 jet & dx9 are amongst our prerequisites. sadly at this forum we must have a significantly higher tech support success figure than any of sony's helpdesks worldwide. Quote Link to comment Share on other sites More sharing options...
bug80 Posted May 4, 2005 Report Share Posted May 4, 2005 I had problems running Sony Vegas & Photoshop.Also Sony said when I contacted them that there were known problems with Sonicstage and SP2 and they advised me not to install it←Go Sony! Quote Link to comment Share on other sites More sharing options...
Ishiyoshi Posted May 4, 2005 Report Share Posted May 4, 2005 I had problems running Sony Vegas & Photoshop.Also Sony said when I contacted them that there were known problems with Sonicstage and SP2 and they advised me not to install it←As atrain indicates, you really need to upgrade to SP2 for SonicStage 3.1 to run properly. However, since you are still reluctant to update to SP2 try the MS04-032 Security Update for Windows. This is a fix for the "omgjbox.exe" issue but I hope it will rectify your problem. Again, please do review the FAQ section accordingly. Quote Link to comment Share on other sites More sharing options...
Christopher Posted May 4, 2005 Report Share Posted May 4, 2005 sadly at this forum we must have a significantly higher tech support success figure than any of sony's helpdesks worldwide.←haha, that really made my day for some reason. Quote Link to comment Share on other sites More sharing options...
waster Posted May 5, 2005 Author Report Share Posted May 5, 2005 (edited) HiProblem sorted I took the plunge and reinstalled SP2 and installed SS3.1, Guess What??? No Crashes. only a slight problem though. After I've run SS I can't shut my PC down I get a message saying there is an error with DWWIN.EXE and I can only shutdown using the reset button. It appears that SS is still running in the back ground even though I have closed it down. Any Ideas!!!Thanks for everyones help to sort this out Edited May 5, 2005 by waster Quote Link to comment Share on other sites More sharing options...
Christopher Posted May 5, 2005 Report Share Posted May 5, 2005 It's part of Microsoft's Error Reporting service.http://www.iamnotageek.com/a/91-p1.php Quote Link to comment Share on other sites More sharing options...
waster Posted May 5, 2005 Author Report Share Posted May 5, 2005 Thanks Quote Link to comment Share on other sites More sharing options...
atrain Posted May 5, 2005 Report Share Posted May 5, 2005 no sweat, hope you stick around here, even without the 'ware problems. Quote Link to comment Share on other sites More sharing options...
waster Posted May 6, 2005 Author Report Share Posted May 6, 2005 Will doThanks Quote Link to comment Share on other sites More sharing options...
froggygal30 Posted May 16, 2005 Report Share Posted May 16, 2005 I am having major problems with my system crashing when I use Sonicstage 3.1. I have Windows XP and SP2. I have tried removing all programs and reinstalling everything. I've done windows update and tried the updates and patches from Sony, but nothing works. I am so frustrated. Any tips on what to try? I read the threadabout the NVIDIA, but I'm not sure how to get to that on my computer to try to downgrade. Any help would be nice. Thanks Quote Link to comment Share on other sites More sharing options...
Christopher Posted May 16, 2005 Report Share Posted May 16, 2005 Welcome..Post your system specs according to the rules and also try reinstalling via the directions in the faq. Quote Link to comment Share on other sites More sharing options...
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